Privacy Policy

1. Introduction

Vitality Wellness Ltd ("we", "us", "our", or "Company") operates hipswashing.world (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.

2. Information We Collect

We collect information in the following ways:

• Account Information: Name, email address, phone number, postal address when you create an account or place an order
• Payment Information: Credit card or other payment details (processed securely via third-party payment processors; we do not store full card numbers)
• Browsing Data: IP address, browser type, pages visited, time spent on site via cookies and analytics tools
• Communication: Messages, inquiries, and feedback you send us via contact forms or email
• Device Data: Device type, operating system, unique device identifiers, mobile network information

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Provide customer support and respond to inquiries
• Send order confirmations, delivery updates, and transactional emails
• Improve our website and user experience
• Analyse site usage and optimise marketing efforts
• Comply with legal obligations
• Send promotional emails (with your consent) about new products, offers, and updates

4. Data Sharing & Disclosure

We may share your information with:

• Service Providers: Payment processors, shipping carriers, customer support platforms (these third parties are bound by confidentiality agreements)
• Legal Requirements: Authorities if required by law or court order
• Business Transfers: In the event of acquisition, merger, or asset sale, your data may be transferred (you will be notified)

We never sell or rent your personal data to third parties for marketing purposes.

5. Cookies & Tracking Technologies

Our website uses cookies to enhance your experience:

• Essential Cookies: Required for site functionality (authentication, security, order processing)
• Analytics Cookies: Help us understand user behaviour and site usage via Google Analytics
• Marketing Cookies: Used for targeted advertising and tracking (requires consent via Consent Mode v2)

You can control cookies via your browser settings. Disabling cookies may affect site functionality.

6. Your Rights Under GDPR & UK Data Protection Act

You have the following rights regarding your data:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate information
• Right to Erasure: Request deletion of your data (subject to legal obligations)
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Opt-out of marketing communications and certain processing

To exercise any of these rights, contact us at [email protected].

7. Data Retention

We retain your data as follows:

• Order Data: Retained for 6 years for tax and legal compliance
• Account Information: Retained while your account is active; deleted upon request or after 2 years of inactivity
• Marketing Preferences: Honoured immediately upon opt-out
• Cookies: Vary by type (essential cookies persist until cleared; analytics cookies expire after 13 months)

8. Security Measures

We implement industry-standard security measures:

• SSL/TLS encryption for data in transit
• Secure servers with restricted access
• Regular security audits and vulnerability assessments
• Staff training on data protection and privacy

While we strive to protect your information, no system is completely secure. Please report any suspected breaches to [email protected] immediately.

9. Complaint Rights

If you believe we've mishandled your data or violated your privacy rights, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection:

• ICO Website: www.ico.org.uk
• Phone: 0303 123 1113
• Email: [email protected]

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last modified" date. Your continued use of the Site constitutes acceptance of the updated Policy.

11. Contact Us

For privacy inquiries, data subject requests, or concerns:

Email: [email protected]
Address: Vitality Wellness Ltd, Unit 7, Wellness Park, Tunbridge Wells, Kent TN1 1ER, United Kingdom
Phone: +44 (0)1892 123 456